AI Integration
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Zara Retail MENA
AI Chatbot & Automation for E-Commerce
About the Project
Zara Retail MENA required an intelligent customer support chatbot capable of handling order queries, returns, and product recommendations in real time. We integrated a custom NLP model with their Shopify backend, enabling automated resolution of over 70% of support tickets without human intervention.
Results & Impact
Reduced support costs by 60%. Average response time dropped from 4 hours to under 10 seconds. Customer satisfaction score improved from 3.2 to 4.6 out of 5.